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it support services

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overview

What is IT Support?

IT Support is when you outsource your business’s Information Technology (IT) to an IT consultant who advises you on the best solution for you problem, then implements it correctly on time and within budget.

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Service desk

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Service desk

Our world class IT support services will help you succeed. Let’s get started

Solutions

Comprehensive IT Support Services include

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    Network

    Cloud services are network dependent, which is why RCD Technology Solutions network management and monitoring services have become critical to IT.

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    Service desk

    RCD Technology Solutions 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    RCD Technology Solutions ensures your IT infrastructure is always optimized to support the stable and highly available services organizations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximizing uptime and employee productivity.

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    Applications

    RCD Technology Solutions supports Software as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.

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    Managed services plus

    RCD Technology Solutions provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

RCD Technology Solutions is always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
John H. Bedard, Jr
Pricing and Plan

1 monthly fee for all IT services. No costly surprises

careBasic

Designed for businesses with basic IT requirements
$29 /month
Pricing includes coverage for users
  • All careBasic services include:
  • 24/7 system monitoring
  • Security management
  • Patch management
  • Remote support
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carePlus

Designed for businesses looking to eliminate costly break/fix IT services
$49 /month
Pricing includes coverage for users
  • All carePlus services include:
  • Preventive maintenance
  • Asset management
  • Secure cloud backup
  • Server/Network support
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carePro

A fully comprehensive plan for any business size or needs.
$69 /month
Pricing includes coverage for users
  • All carePro services include:
  • Reporting
  • Vendor management
  • Virtual CIO (vCIO)
  • Workstation support
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Based on your preference we are also available to consult on an hourly basis. We can provide an estimate for project work.